Who we are

First of all, we’re friendly people, so don’t hesitate to reach out to us if you have any questions or thoughts. 

Drop us a line at support@shelfplanner.com

Or you can visit us at: 

Nya Tingstadsgatan 1 in Gothenburg, Sweden.

What Information Do We Collect About You?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback, subscribe to newsletter and contact us. Website usage information is collected using cookies.

When purchasing our extension sold at WooCommerce.com, we do not collect any information about your customer, so might want to read the privacy policy of WooCommerce.com. However, when you reach out to us for support, any information you submit will be kept confidential and will not shared with anyone outside the group.

After installation of our extension, we collect sales orders in order to calculate a probabalistic sales forecast. The sales orders are anonimised and never shared with 3rd parties. 

How Will We Use The Information About You?

We collect information about you to process your order, manage your account, and, if you agree, to e-mail you about status of your order, status of your payment, delivery instructions, information about other products and services we think may be of interest to you.

We use your information collected from our website to personalise your repeat visits to our website. If you agree, we shall pass on your personal information to our group of companies so that they may provide you with the purchased services and deliver purchased products.

Shelf Planner AB will not share your information for marketing purposes with companies outside the group.

In processing your order, we may use information from fraud protection agencies.

How Long Do We Store The Information?

We store your personal information (such as name and e-mail address) for as long as you use our extensions or services. This allows you do be able to download free updates and to contact us for support. We store billing details of your company for 10 years as required by tax law, which may be used for audition or other legal purpose.

In case you would like your personal information or transactional data used to generate the sales forecast and order proposals in the extension, to be removed, updated or modified, please contact us.


We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have right at any time to stop us from contacting you for marketing purposes or using your information for marketing purposes.

Access To Your Information And Correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please e-mail us at support@shelfplanner.com We provide this information free of charge.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


Cookies are text files placed on your computer’s browser to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

Cookies are also used to handle the same visitor session while you browse between pages of the website.

For further information visit https://shelfplanner.com/about-us/

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However in some cases some of our website features may not function as a result.

Other Websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes To Our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this website page/block. This privacy policy was last updated on 25 May 2023.

We’re friendly people.

Just give us a call or drop us a line. 

For any thoughts, ideas or simply if you just want a chat with us, don’t hesitate to reach out. 

Visit Us

Nya Tingstadsgatan 1

422 44 Gothenburg


Mail Us


Call Us

+46 76 393 3791

Shelf Planner Head Office in Gothenburg, Sweden.

24 Hours Support

If you encounter any issues, bugs or just want a new feature developed, you can use our Support Portal.

Support Portal

User Guides

For tips and and guides, check out our dedicated Merchant Support pages.

Mechant Support